Yesterday we responded to a call that a gentleman could not access his computer. The issue was that it would not boot up and the Automatic Repair option was not repairing as promised! There are quite…
You should have all passwords and be the registered owner for all things IT related. When we work with clients, we ensure that they're listed as the owner of the account, and we are merely technicians…
The biggest mistake when moving to cloud-based solutions is not having a full understanding of the potential pitfalls. You must understand not just what the benefits are but what the potential “gotchas” are as well. Being…
The issue with the old computer support models is that you end up paying too much for the services you receive. Traditional computer support depended on in-house staff, but our sourcing those services to a Managed…
When people discuss cloud-based services, they are referring to services ranging from hosted email such as Gmail and Office365 to hosted servers. But cloud-based services are often broken into groups to define the level of service…
We were recently presented a laptop with a failed hard drive. The biggest problem is that all of the photos from this clients first born were on the computer, and there is NO backup of the…
Do I really need a server, or can I use a desktop? Desktop memory setups are not designed to be as stable and fault tolerant. If a desktop hiccups and needs a reboot, or just has…
Password management should be called change management as people really hate to change their passwords. I was talking with some clients recently about creating a password policy and some were reluctant to create one because passwords…
A question that is often asked is "what information is important to have when switching IT support companies, or when an IT person is leaving the organization?" First you must identify accounts that were being used.…
I was at a location recently to connect a device and needed to connect to the Wi-Fi, so I was given a password and logged on successfully to their network. As I was working on the…