I called Spectrum last week for a client who had a computer breach. The client's password was non-operational, and we needed assistance from their support. By simply providing their name, email address, and address I was…
We had a potential client approach us recently about performing a PCI compliance audit. They are a smaller operation that accepts credit cards, so their processor requires that they maintain compliance. A PCI audit is an…
Yesterday we responded to a call that a gentleman could not access his computer. The issue was that it would not boot up and the Automatic Repair option was not repairing as promised! There are quite…
You should have all passwords and be the registered owner for all things IT related. When we work with clients, we ensure that they're listed as the owner of the account, and we are merely technicians…
The biggest mistake when moving to cloud-based solutions is not having a full understanding of the potential pitfalls. You must understand not just what the benefits are but what the potential “gotchas” are as well. Being…
The issue with the old computer support models is that you end up paying too much for the services you receive. Traditional computer support depended on in-house staff, but our sourcing those services to a Managed…
When people discuss cloud-based services, they are referring to services ranging from hosted email such as Gmail and Office365 to hosted servers. But cloud-based services are often broken into groups to define the level of service…
We were recently presented a laptop with a failed hard drive. The biggest problem is that all of the photos from this clients first born were on the computer, and there is NO backup of the…
Do I really need a server, or can I use a desktop? Desktop memory setups are not designed to be as stable and fault tolerant. If a desktop hiccups and needs a reboot, or just has…
Password management should be called change management as people really hate to change their passwords. I was talking with some clients recently about creating a password policy and some were reluctant to create one because passwords…