If you are choosing a new service provider, there are a few things that you should consider that are more important than price. You should choose a service provider that provides a positive customer experience. It…
Microsoft held their annual conference in Orlando last week and one of the breakout sessions focused on ensuring that customers are on track to replace Windows 7 by January 14, 2020. Now is the time to…
Doveryay, no proveryay is an old Russian proverb which Ronald Reagan used frequently when discussing relations with the Russians. It translates to “trust but verify” and was used to emphasize the extensive verification procedures both sides…
The SANS Institute is one of the most trusted resources for IT professionals and they provide many resources for free. Some of these resources include posters in their “Secure the Human” section that can be displayed…
Every couple of weeks, one of our client’s backup service would fail on one of their server and we would receive an alert. We would then manually restart the service, so their hourly backups could continue.…
We had a potential client approach us recently about performing a PCI compliance audit. They are a smaller operation that accepts credit cards, so their processor requires that they maintain compliance. A PCI audit is an…
Yesterday we responded to a call that a gentleman could not access his computer. The issue was that it would not boot up and the Automatic Repair option was not repairing as promised! There are quite…
You should have all passwords and be the registered owner for all things IT related. When we work with clients, we ensure that they're listed as the owner of the account, and we are merely technicians…
The issue with the old computer support models is that you end up paying too much for the services you receive. Traditional computer support depended on in-house staff, but our sourcing those services to a Managed…
We were recently presented a laptop with a failed hard drive. The biggest problem is that all of the photos from this clients first born were on the computer, and there is NO backup of the…